Who we are
Tramontana Shipyard d.o.o., operating as Tramontana, is the controller responsible for personal information covered by this policy. Tramontana is the yacht design, build, refit and charter business described on this website. This policy covers the website and communications with our team.
For privacy questions or to exercise your rights, email antonio@tramontanayachts.com or write to Tramontana at Poljička cesta 23, 21314 Krilo Jesenice, Croatia.
Information we collect
The information you share depends on how you use the site:
- Enquiries and project requests: your name, email address, telephone number, subject, message and any yacht, project or preferred docking details you provide.
- Newsletter subscriptions: your email address and any name you provide when requesting updates.
- Job applications: your contact details and the professional information you send to us.
- Charter preferences: booking details, travel arrangements, guest information and preferences you provide to help plan your stay.
- Website use: technical information such as your IP address, browser, requested pages and access times may be processed by the services that host and deliver the site.
Please provide only information relevant to your request. If you provide information about other guests, let them know about this policy. For medical, allergy or accessibility information, contact our charter team before sharing it so we can explain the arrangements for handling sensitive information and obtain explicit consent where required.
How and why we use it
We use enquiry and project information to answer questions, prepare proposals and arrange requested services. Where you ask us to take steps towards a contract, or we deliver a contracted service, that is our legal basis. Other correspondence is handled on the basis of our legitimate interest in responding to people who contact our business.
Recruitment information is used to assess your application and communicate with you about the role, including steps before entering an employment contract. Newsletter subscriptions rely on your consent; you can withdraw it by contacting us or using an unsubscribe link included in the email.
Technical information helps us deliver, maintain and protect the website, based on our legitimate interest in running a secure, reliable service. We may also retain information where necessary to meet legal obligations or establish, exercise or defend legal claims.
Providing information is voluntary, but without the contact or project details needed for a request, we may be unable to respond or provide the service. Sending an enquiry does not subscribe you to a newsletter. The website forms do not make automated decisions that have legal or similarly significant effects on you.
Who receives your information
Information may be handled by the Tramontana team responsible for your request and by service providers supporting website hosting, form delivery, email and IT. Where your request involves a charter or yacht project, relevant details may also need to be shared with the people delivering that service. Information may be disclosed to professional advisers or authorities where required by law or necessary to protect legal rights.
If a service provider processes personal information outside the European Economic Area, that processing must have an appropriate transfer basis, such as an EU adequacy decision or approved contractual safeguards. Contact us for details of the providers and safeguards relevant to your request.
How long information is kept
Retention depends on why the information was collected. Enquiries and proposals are kept for the time needed to handle the request and related follow-up. Contract and transaction records may need to be kept longer to meet accounting, legal and claims requirements. Recruitment information is kept for the recruitment process and any applicable legal requirements; keeping it for future opportunities requires a separate basis.
Newsletter contact details are kept while you remain subscribed. A limited record of an unsubscribe request may be retained to respect your choice. You can contact us about the retention period applicable to your information or request deletion, subject to any legal reason for continued retention.
Cookies and browser storage
The website uses cookies and local storage to remember the opening animation, your drawing-style preference and guest preference drafts. Drafts may contain personal information you enter. Clear saved site data after using a shared device.
Our Cookie Policy lists these storage items, their duration, third-party services and how to manage them. Reading either policy or continuing to browse does not itself provide consent to non-essential tracking.
Your rights
Under applicable data protection law, you may request access to your personal information, correction of inaccurate details, deletion, restriction of processing or a portable copy. These rights depend on the circumstances and the legal basis for processing.
You can object to processing based on legitimate interests, and to direct marketing at any time. Where processing relies on consent, you can withdraw it without affecting the lawfulness of processing before withdrawal.
Email antonio@tramontanayachts.com with your request. We may need to verify your identity before responding. We normally respond within one month; if a permitted extension is necessary, we will explain why within that month.
You can also complain to the Croatian Personal Data Protection Agency (AZOP), or to the supervisory authority in the country where you live or work or where you believe an infringement occurred.
Updates to this policy
We may update this policy as the website or our services change. The date above identifies the latest version. For questions about this policy or how it applies to your enquiry, please contact our team.